![]() Once it starts, you will see a first screen with 2 buttons. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.6.2.802.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. I would appreciate getting some key details from this machine in order to help you forward. Please only just attach all report files, etc that I ask for as we go along. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along. We need to see where the suspect file is, as well as other details. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. Endpoint Detection & Response for Servers
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